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TERMS

How the Jamie pilot works.

Jamie helps customers describe a problem, find a verified local professional and coordinate the request. These pilot terms explain the current roles and limits.

Pilot notice: this policy is an operational draft for Jamie’s closed Luxembourg pilot. Final legal wording and the operator’s business-authorisation requirements must be reviewed before a paid public launch.

Operator

The Jamie closed pilot is operated by Kaio Rocha de Magalhaes as an individual in Luxembourg. Contact: support@jamie.lu.

Jamie’s role

Jamie provides matching, messaging, translation assistance, request tracking and operational support. Unless expressly stated otherwise, the professional—not Jamie—provides the underlying service and is responsible for qualifications, performance and applicable professional rules.

Closed pilot

Access may be limited, modified or withdrawn while the service is tested. Prices shown may be estimates. Jamie does not currently collect real service payments or promise guaranteed completion, 24/7 support or financial protection.

Customers

Customers must provide accurate request and contact information, treat professionals respectfully, disclose relevant safety conditions and use cancellation or support controls when circumstances change.

Professionals

Professionals must provide accurate identity and business information, hold all permissions and qualifications required for their activities, respond honestly, protect customer data and perform only services they are authorised and competent to provide.

Safety and prohibited use

Jamie must not be used for emergencies, illegal services, harassment, fraud or unsafe activity. For immediate danger or emergency assistance, contact the appropriate emergency service directly.

Complaints and account action

Jamie may investigate complaints, preserve operational records, rematch a request, suspend a profile or restrict access where necessary for safety, legality or pilot integrity.

Operator and contact

Kaio Rocha de Magalhaes
26, rue Ludwig van Beethoven · L-1224 Luxembourg
support@jamie.lu

Jamie · Luxembourg closed pilot · Last updated 11 August 2026