Clear rules when plans change.
During the closed pilot, Jamie coordinates cancellations between the customer and the professional. No real payment is currently collected by Jamie.
Before a professional accepts
The customer may cancel directly from the active request. The request moves to history and the professional is notified.
After acceptance
The customer must ask Jamie support to cancel so the professional can be informed and any work already started can be considered. Professionals must also notify Jamie promptly if they can no longer attend.
Services started early
EU distance-contract rules may affect cancellation when a customer expressly asks for a service to begin before a withdrawal period ends. Final paid-service wording and consent controls will be added before payments launch.
No-shows, emergencies and disputes
Jamie Operations will record the incident, contact both parties and may restrict an account while reviewing repeated no-shows, unsafe conduct or suspected fraud. The closed pilot does not yet include payment refunds or financial guarantees.